Extensya attracts and retains only top-notch team members. Our contact center is staffed exclusively with university graduates, who are hand picked to meet our stringent screening process.

Our contact center agents' team is designed in the following manner:

	Intensive supervision, follow up, and quality monitoring, operating with five management resources for every 50 agents – well above the international standards
	Extensive development programs (soft skills and technical capabilities)
	Concrete performance management systems coupled with aggressive incentive schemes and pay-for-performance programs.
	Ongoing linguistic skills development and practice
	Emphasis on creating a culture where excellence in customer service is at the forefront of priorities