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24.01.11 Extensya becomes the first company to certify for SPOT Performance Maturity Model Tier 1 Extensya, the leading provider of Business Process Outsourcing and Contact Management Services, achieved the Tier 1 certification of the SPOT Performance Maturity Model, becoming the first company worldwide to achieve the SPOT certification. The certification is provided by SPOT Consulting, a pioneering association that provides advisory on optimizing contact center operations... more
19.12.10 Extensya is an exhibitor at the Government Contact Center Summit in Abu Dhabi The Government Contact Center Summit held on December 12th till the 15th of December in Abu Dhabi, gathered Contact Center industry experts with governmental parties to discuss means of enhancing the communication platform of government authorities with their citizens through various communication mediums. The topics discussed throughout the sessions highlighted ways and success stories on how to overcome the key challenges of managing people, technology and communication to achieve contact center excellence.
The event was attended by several key officials of the region’s government authorities and Contact Centers, amongst them were representatives from Jumeirah Group, RTA Dubai, Saudi Aramco, Dubai Bank and Etisalat. The summit took place in Yas Island, Abu Dhabi, and Extensya was the sole BPO exhibitor of Contact Centers, the team introduced and highlighted the concept of Contact Center Outsourcing, which is a relatively new concept to the Middle East compared to Europe and the United States where it is a strategy companies adopt to perform more effectively and efficiently. Nevertheless, the Middle East is a thriving location for this type of services, and an active movement is seen towards creating the Middle East into a hub for this type of services.
21.10.2010 Extensya participates in the “Strategies for Maximizing Call Center Performance” seminar organized by Globitel Extensya co-hosted “Strategies for Maximizing Call Center Performance” Seminar, on Wednesday, October 20th, 2010, at the Dubai World Trade Center to promote growth and improvement among industry leaders. The event was organized by Globitel, and speakers alongside Extensya were Cisco and Insights.
Extensya’s CEO, Mr. Wael Daoud, delivered the first session titled “Sourcing Strategy: Maximizing Optimization Potential” sharing key insight on the outsourcing potential in the region. Other featured topics of discussion included effective performance management, the importance of training, and the workforce management.
Key experts and leading professionals gathered from all over the region for this half-day conference to learn from each other’s knowledge and experience. A Networking reception followed the seminar, offering attendees the chance to meet, mingle and exchange professional insights.
13.10.10 Extensya is BPO partner at the MENA ICT Forum Extensya participated in the region’s largest ICT industry event, the MENA ICT Forum, October 10-11, 2010, at the King Hussein Business Park. Extensya was a sponsor as well as one of the 500 industry leaders in attendance at this region-wide, bi-annual conference.
This year, the forum featured more than 25 renowned key note speakers and leading experts from around the world, who offered valuable insight into ICT-related issues. Simultaneously, the conference facilitated opportunities for discussion and networking amongst attendees, who represent a wide expanse of ICT stakeholders in both public and private spheres, local and global markets.
The event was organized by the Information Technology Association of Jordan (Int@j) under the patronage of His Majesty King Abdullah II, a chief advocate of the country’s development through a solid ICT sector. For more information on MENAICT, please visit: www.menaictforum.com
07.06.10 IAOP launches the Jordan Chapter expanding their footprint in the Middle East The inauguration of the Jordan Chapter by IAOP resembles a milestone in setting Jordan’s position as a prominent destination in the World of Outsourcing. The event took place at the Sheraton Hotel, on Monday 31st under the patronage of Jordan’s ICT minister, Mr. Marwan Juma.
The keynote speaker and IAOP’s Chairman, Mr. Michal Corbett, gave a speech on “Yesterday’s Challenges & Tomorrow’s Opportunities in the MENA Region”, highlighting Jordan’s advantages within the MENA region and the challenges it will face, and how far it has come. A panel discussion was held afterwards, joining speakers from IAOP, SPOT, Extensya, Int@j, Crystel Call and Aspire Services. The discussions revolved around why and how Jordan is a Smart Shore destination.
The event was concluded by workshops given by Bobby Varanasi, CEO of Matryzel Consulting Inc and IAOP Asia Ambassador, titled “The
Essential Elements of Outsourcing Strategy” and “Solution Selling and Client
Acquisition” for outsourcing providers”. The launch of an IAOP chapter in Jordan reflects the strong commitment of the government and the capabilities of the economy; the chapter is a geographical chapter and is focused on talent development and recognition of the challenges in the Middle East North Africa marketplace which are vital to nurturing the market.
21.03.10 USAID Jordan graduates the first batch of Extensya's Contact Center agents from Bell Amman Language Center In a ceremony held at Bell Institute, USAID Jordan Economic Development Program (SABEQ), graduated the first batch of Extensya's Contact Center agents from Bell Amman for language learning. The ceremony was headed by Mr. Laith Al Qasem, Chief of Party at USAID's program, Ms. Samar Al Qadri, Human Resources Manager at Extensya, as well as Rula Kawar, Managing Director at Bell Amman and Peter Frey Academic Director... more
26.12.09 Orange selects Extensya to manage its landline directory service “1212” Orange “Jordan Telecom” announces that it has selected Extensya to manage and operate its “1212” landline directory. Operations are planned to launch by the beginning of February 2010. Extensya was selected based on its technical capabilities and the solutions offered. Many subscribers were dissatisfied by the landline directory service as many complained that the queue time would at times extend to 4 minutes, and often inquired numbers were incorrect.
The fixed line directory offers subscribers the service with a cost of 5 piasters per phone call, and compared to the cost of operating such a facility the price is quite low, as the operation is quite large to service more than 500,000 landline subscribers. Orange ensured that outsourcing this service to an external specialized partner will result in a more efficient and enhanced service, and reducing operational and managerial costs.
20.10.09 Extensya is the top employer of the Injaz Job Fair 2009, this is the biggest Employment event in Jordan The Job Fair, organized by Injaz, titled ”Link2Job” aims at bringing job seekers and job employers together. More than 80 companies participated in the Job Fair, and it welcomed 24,602 job seekers coming from all around the kingdom... more
18.10.09 Extensya is the golden sponsor for “The Employment Fair & Training Expo for the Northern Region” The ministry of Labor and USAID Jordan Economic Development Program (SABEQ) organize the “Employment Fair & Training Expo for the Northern Region”, with the collaboration of Al-Huson University College/Al-Huson Career Development Center CDC aiming to boost Jordanian governorates’ economy through increasing employment opportunities in the Northern region.
The Job Fair took place at Al Huson campuses near Irbid on October 14th and 15th; with over 60 participating companies and over 10,000 visitors, its mission highlights the government’s strategy of enhancing the Jordanian governorates’ economy. Extensya’s decision to be a golden sponsor was intended to attract the maximum number of visitors and applicants, as a setup of a new site in the north of Jordan is underway, thus there is a particular interest for the northern region workforce.
Being a golden sponsor requires being more than just participating; Extensya’s HR representatives sat up an automated job application system at the booth to facilitate the candidates’ registration process in order to allow all interested candidate to apply.
10.09.09 With the support of USAID, Extensya offers English training courses for its employees at Bell Amman USAID Jordan Economic Development Program (SABEQ) partners up with Extensya, to build up the language competencies of Extensya’s Contact Center agents, all in its continued efforts to build an outsourcing industry in Jordan and empowering it with highly qualified communicators that will enable the business provider to compete globally, and establish Jordan as an outsourcing center... more
14.07.09
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