01.11.08

Microsoft partners with Extensya to outsource its Contact Center

Microsoft teams up with Extensya uniting the expertise of both parties to build a prosperous experience for the future of both companies.

This is a strategic move for Extensya and Microsoft. Microsoft hands over the management of their client’s contact to a professional contact management center. Professionalism, a well-known trait of Microsoft since its foundation in the year 1975, and professionalism is what Extensya offers. The partnership aims at extending the market reach of Microsoft through custom handling each customer, enhancing the efficiency of customer care, and minimizing the use of illegal software license which will also further increase their sales revenue.

The agreement involves Extensya serving Microsoft through two of its solutions, RealGrowth and ChannelFlow; it entails data cleansing and profiling, verifying unlicensed customers and claimed licenses, and tele-sales campaigns to increase sales returns.

Achieving the major targets leads to achieving underlying purposes, Extensya performed data profiling and data cleansing to a huge customer base for Microsoft, starting off in the Jordanian market and expanding the reach to the Lebanese market, a proof that Extensya offers an effective and efficient approach to handle contacts.