14.07.09

Extensya Awarded Best New OSP in the 2009 Middle East Call Center Awards

Extensya, the pioneering Jordanian company specialized in Business Process Outsourcing (BPO), was awarded Best New Outsourcing Services Provider in the 2009 Middle East Call Center Awards.

Organized by Insights, the sole organization dedicated to professional call center services; the Middle East Call Center Awards seek to acknowledge organizations in the region that offer outstanding call center services to their clients. The award ceremony was recently held in the Crowne Plaza Hotel in Dubai.

More than 100 regional   companies  from various sectors  participated in the  awards program.

Commenting on their victory,  Sulayman Ellayan, Head of the  Operations Department at  Extensya, said: “Extensya indeed deserved to receive the Best New OSP Award, which is official recognition of the company’s pioneering role in the industry.”

 

Extensya’s CEO Wael Daoud said: “We are thrilled that Extensya received this award, which is a testament to the creative strategies placed by our company since its inception, not to mention our team’s dedication to quality service and dedication to consumer satisfaction. The sophisticated reporting capabilities and the level of transparency Extensya shares with its clients regionally and globally earned us this success.”

 The Middle East Call Center Awards are given to organizations based a number of criteria. Upon nomination, a group of experienced call center veterans act as the award moderators to assess the proposed companies by their performance, the technology infrastructure, the staff body competencies and their list of clientele.

Extensya launched its operations in 2008 to provide a large array of services, including Customer Relations Management and Customer Acquisition, Customer Retention solutions, Customer Value Management, and Customer Care solutions, as well as solutions for marketing, billing and collection, and human resources support.