Effortless Customer Support with Extensya i-Ticket.
I-Ticket optimizes response times with automated SLAs and escalation, while real-time updates build customer trust.
Custom workflows adapt to your needs, and built-in reporting tools provide insights into ticket trends and agent performance, enabling proactive, data-driven improvements for efficient, high-quality support.
Why choose i-Ticket!
Priorities
urgent
issues
urgent
issues
Automated
and manual
escalations
and manual
escalations
Seamless
integration
integration
Provide
unmatched
visibility into
ticket
statuses
unmatched
visibility into
ticket
statuses
Enhanced
productivity
productivity
Integrated
with our
communication
platform
with our
communication
platform
Efficient
support
experience!
support
experience!
Deliver
exceptional,
customer-
focused
service.
exceptional,
customer-
focused
service.
i-Ticket Capabilities
Customizable Workflow: Tailor your ticketing process for maximum flexibility and efficiency, perfectly aligned with your business needs!
Automated & Manual Escalation: Speed up resolutions by automatically routing urgent tickets to the right team, with the option for manual escalation when necessary.
Real-Time Dashboards: Gain instant visibility into ticket statuses and performance metrics, empowering better decision-making for your support operations!
Comprehensive Reporting: Create detailed reports on ticket trends, agent performance, and customer satisfaction to pinpoint improvement areas and drive strategic change!
User-Friendly Interface: Our intuitive design makes navigation effortless for agents and customers alike, enhancing the overall experience!
Multi-Channel Support: Seamlessly accept tickets from email, chat, and social media, ensuring a smooth experience for customers no matter how they reach out!
Knowledge Base Integration: Quickly link tickets to relevant articles, enabling faster resolutions and empowering customers to find answers independently!
Collaboration Tools: Enhance communication among support agents with internal notes and ticket assignments, ensuring a coordinated and efficient approach to resolving customer issues!
Mobile Access: Manage tickets and respond to inquiries from any device, anywhere — keeping your support team connected on the go!
Custom Alerts & Notifications: Stay informed with alerts for critical ticket updates and escalations, ensuring your team can respond promptly to urgent issues!
i-Ticket Integration
