Extensya, paving the path for Jordan to become a role model in the sector BPO and Contact management solutions

Extensya employs more than 1000 Jordanians of degree holders; providing services to many other national and international companies, extensya additionally promises, as soon as funds are guaranteed, to further make available around 5,000 job opportunities in the coming three to four years through equipping and training Jordanian youngsters according to the highest accredited international standards, and under the supervision of experienced specialists in the area of BPO and contact management solutions.

This is extensya, even if the name appears to be unusual to some, this company is a leading power in the business sector and the investment market in Jordan. “extensya aims to elevate the sector of Human Resources in Jordan; for the industry of BPO is guaranteed to create a platform that generates a large number of job opportunities.”

Embracing the king’s vision which aims at marking Jordan on the map of the world as a destination for the BPO and contact management centers, in addition to marketing it as an agent for the region that competes, especially with Egypt and India; extensya is set to realize His Majesty’s vision by aspiring to create real and serious job opportunities for the Jordanian youth; this sector can, as soon as proper funding is available, provide approximately 20,000 new vacancies within the coming three to four years through training and equipping of Jordanian youngsters on the needed skills to empower the highest possible caliber.

According to one of the workers in extensya, Mead Al faqeeh,: “I started working at extensya in early 2010 as a customer service employee for a telecommunication project; I was hired through a job-fair that was held by extensya. She said pointedly, a year after joining the team and according to my performance, I was promoted by applying for an internal job posting. extensya develops and makes available opportunities for its internal staff to apply for positions in any of the departments without exception and according to the efforts invested by its employees.

Ahmad Maayatah, says: I started working at extensya in 2014, which, after some time, encouraged me to apply for the Contact Center Supervisor position; I had many reasons to apply, extensya provides a proper environment enabling an employee to acquire different kinds of experiences in different fields such as communication, logistical services, ecommerce trade and many others. Moreover, extensya offers job security for its workers, in addition to all the required benefits from health insurance to social security and other incentives that help an employee achieve progress in social and work life.

Maayata added: through my work at extensya, I have witnessed how the company serves a large segment of the people of our beloved Jordan by owning more than one branch in Irbid and Amman. The company has assisted in recruiting and training more than 1000 of the Jordanian people from the north to the south where individuals from Ramtha, Irbid, Ajloun, Jerash, Zarqa, Amman, Salt, Madaba, AlGhor and Al Karak occupy positions there.

As operations staff, Maayatah states: as the company attracts customers from the region, extensya managed to place Jordan as one of the targeted countries offering BPO services for customers looking for a unique service in the BPO field by providing its services in more than seven languages such as Arabic, English, French, Spanish, Turkish, and Italian; thus, enhancing the national economy where it attracted investments that were beneficial to many other Jordanian companies akin to advertising, marketing, delivery, and companies working in other different domains. “My Company Offers support services for customers looking for a unique service in the call center field by providing its services in more than seven languages.”

And Wasima Hasan Rajab, an employee at extensya asserted: I Graduated from PSUT, where after graduation, I got the chance to work in the Department of Quality and Information Security. I have wanted to join this company from what I heard about the opportunities and career path it provides, and because it invests in its employees and supports them; yet when I started working there I found more than that; I realized that what I heard was true, I even found and developed real passion for what I am doing. I paved a path for my career, I also saw a bright future for me there, in addition to finding it a place of vast experience for me to learn and acquire from, which increased my sense of belonging and loyalty. What has increased my attachment to the company is it is meaningful mission and clear vision, which will benefit our dear country Jordan; extensya aims to reduce unemployment rate in Jordan and strives to reach with its number of employees to five thousand employee of highly productive caliber within the coming five years. “I have wanted to join this company from what I heard about the opportunities and career path it provides, and because it invests in its employees and supports them.”