We have a very long experience with logistics companies where we offer outbound services to obtain thousands of customer’s locations daily, and inbound services for customers reschedule complaints and enquire.

We contact customers and update the system accordingly with the customer’s preferences either to receive their shipments or pick it up from one of your branches. Our trained team delivers quick, seamless service to make sure to get the accurate location details and the preferred time slot for customers.

We train our agents on locations of different cities and landmarks in order to get the best locations and make it easier for the couriers to deliver the orders with no challenges, taking into consideration all business rules and restrictions for some non-serviceable areas, and authorizations when it comes to critical document shipments.