We are distinguished at Extensya with our Digital Media function that is independently Specialized in online Digital media and social media customer support. Our digital media process includes all kinds of activities and channels (Chats, Emails, Social media platforms, App stores, Content, etc.) to serve our valuable customers with the best service through appropriate governance, business policies, and training that guarantee an excellent engagement process with the customer.

At Extensya we are keen that our DMT advisors are highly skilled caliber with excellent written communication skills. Before onboarding, we assure that our advisors go through certain tests (typing speed test, accuracy test and other tests related to writing etiquettes, grammar and punctuations) so we can engage the right people for digital media roles.

We are proud to say that we are experts in online channels that lead to professional customer support to make our customers happier and more satisfied while being served through social media management and ticketing platforms like (Hootsuite, Sprinklr, Sparkcentral, Zendesk, Freshdesk, live chat, GENESYS and many more).

Extensya offers modern online business tools through real-time chat conversations to assist your visitors exactly when they need it. Our multitasking advisors will provide an instant fast way to help your customers; each live chat advisor can talk with several customers at one time and still retain the same high customer satisfaction rates. With this added value and efficient feature, we speed up and develop the rate of your customer service and positively increase your sales.

Our Live chat service is a personal customized form of contact, so we will have better connections with your customers and help build their trust. This trust will fuel your business by time; this means more purchases and more credibility. Your visitors will instantly know that there are real people on the other side ready to help at any moment.

Extensya helps in building intelligent virtual assistants for your industry-oriented templates designed by professionals and freely customize the conversation scenario. This will help you to meet your business needs, where you will leave repetitive questions to chatbots so the team can focus on questions that require human touch for more efficient customer service.

Extensya has a great experience in delivering competent and reliable outsourcing email support services; we possess considerable expertise in the field of email customer service support and customer relationship management for our clients.

Nowadays, E-mails are still one of the primary and fundamental means of non-voice communication for professional businesses. Maintaining continuous and unstinting communication with your customers is one of our essential goals for the success of your customer relationship efforts. In Extensya we provide cost-effective E-mail support outsourcing services to companies and organizations for various business industries, customer care and marketing activities. We have the resources, expertise, and skilled personnel who deliver email support services to our clients and empower your brand building.

Outsourcing your E-mail support services to us enables you to focus on your core competencies. From our side, we will improve customer service with faster response, quick order fulfillment, and faster complaint resolutions.

Extensya delivers professional content management services to sort contributions that are irrelevant, obscene, illegal, or insulting with regards to useful or informative contributions to ensure that the content is free from any error before publishing over the application/website based on your business rules.

We also moderate texts, digital photos, descriptions, price and any other type of content that your site may require to ensure your policies and best interests are being carefully moderated and monitored 24/7.

In recent years, online food delivery services have gained huge popularity, by allowing people to choose from a wide range of cuisines and types of food without even leaving their homes. Restaurants around the world are now finding it incredibly difficult to stay up to date with modern consumer behavior. Poor visibility and hard-to-find information are just the main challenges, as most of the customers now prefer to look at an online menu before ordering takeaway or table reservation.

With Extenyas’s’ data entry services for restaurant menu digitization, you can easily have an online menu up and running, to keep it regularly updated with the required information for enhanced business growth and customer satisfaction.

WhatsApp opens up a world of opportunities to grow revenue, reduce pressure on customer service and minimize challenges on the path towards the purchase.

In Extensya we support you to integrate WhatsApp with any of the helpdesk systems to engage and support customers reaching out to your business from WhatsApp.

Customers can start their conversation with you through WhatsApp. Each incoming WhatsApp conversation creates a new ticket within the helpdesk system, making it easier to track and manage customer requests.

Through WhatsApp, you can send and receive rich content including emojis, link previews, and map locations. You can even drag and drop in media like images and documents right into the conversation!.

Agents can see the messages and the images sent by the users through WhatsApp within the helpdesk system, and respond directly from the same platform.

It also allows you to automate your replies, send messages from templates, as well as automatically assign agents through their platform.

There are many other ways you can use to enhance your customer relationships, such as sending payment notifications, alerting customers on order delays and promotional offers.